Stakeholder Management

PTTEP's Stakeholder Management Conceptclose | open

Stakeholder Management is an important part in reducing undesirable issues and creating a positive impact to society and PTTEP’s operations. To this regards, PTTEP has developed a Stakeholder Management Guideline for group-wide implementation, providing guidance to all Function Groups. 

Stakeholder identification and prioritization enables PTTEP to put in place a proper engagement plan to reach the ultimate goal which is to obtain stakeholders’ trust and support for PTTEP’s operations. The proper implementation of stakeholder engagement shall depend also on the situation and environment of each operation.

Stakeholder Management Process

For more information, please visit 2018 Sustainability Report.

Stakeholder Engagement Activitiesclose | open

PTTEP’s stakeholder engagement activities include public consultation session to disseminate information and obtain feedback from key stakeholders for the preparation of Environmental Impact Assessment (EIA) Report, meetings with local authorities’ meetings on a regular basis and participation to religious or festive activities in the area which is PTTEP’s normal practice.

Samples include Myanmar asset who engages both central and local authorities such as Township Administrator, Regional Senator, Township Land Management and Myanmar Oil and Gas. Other religious activities with communities are to join Katina Ceremony (Fund Raising for Temple) or present big candles to temples for Buddhist Lent.

Moreover, other important activity to promote a better understanding of E&P Industry, is a study trip to Piyachart Nithat Exhibition Center at Sirikit Oil Field for stakeholders. PTTEP also welcomes various groups of visitors such as Media, students, government officers and etc. from all over Thailand at each operating assets. Other stakeholder activities are as featured.

In 2018 there is no disruption to PTTEP operations.

Support to “Traditional Run through the Sea to Pithak Island”

PTTEP provides support to the "Traditional Run through the Sea to Pithak Island, Langsuan Mini Marathon No.14" , presided over by Mr. Lertpornchai Chairit, Chumphon Vice Governor, Acting Chumphon Governor.

PTTEP Scholarships for Chumporn Students

PTTEP presents 105 scholarships to students in 14 schools in Sawi and Thung Tako Districts at Sawiwittaya School, Sawi District, Chumphon Province for 12th consecutive years.

PTTEP Petroleum Supply Base Scholarship

PTTEP by Songkhla Petroleum Supply Base (PSB) participates the 29th Annual PSB Scholarships Ceremony with Singhanakorn Sheriff, Provincial Energy Office of Songkhla, Deputy Director of Songkhla Primary Educational Service Area 1 (PESA 1) and honorable guests to provide 296 scholarships to students in 11 schools in Singhanakhon District totaling 559,000 Baht. On this occasion, Mr. Doldate Pattanrat, Songkhla Governor, kindly presided over the opening ceremony. 

Hand over of Write-off Materials and Petroleum Pipeline to Government Agencies and Communities in S1 Project Area

PTTEP S1 Project donates write-off materials and 31,154 petroleum pipelines to government agencies, schools, and community in S1 Project Area at total of 80 organizations for public utilization.

Mooring Buoys Maintenance at H.T.M.S. Prab

PTTEP and PTTEP Diving Club provide 11 mooring buoys to Chumphon Islands National Park and organize the mooring buoys maintenance around H.T.M.S. Prab and nearby dive sites to ensure there are enough buoys for mooring and to reduce the problem of boats anchoring on the reef.

Thai Desserts Workshop

PTTEP and Chumphon Office for Skill Development organized the 14th skill development workshop on making Thai desserts for Tongtomyai Community at Sawi District, Chumphon Province. This kind of skill development workshop will enable the community to earn extra income as a part-time job.

PTTEP S1 Fun Run 2018

PTTEP S1 Asset organizes the "PTTEP S1 Fun Run 2018, a Charity Run in Lan Krabue District, Kamphaeng Phet Province. A total of 1,500 participants from contractor companies, the local community and government sector joined the "PTTEP S1 Fun Run 2018" and raised 154,260 Baht (approximately 4,540 USD) for the Lan Krabue Ruam Jai Fund.

Love Your Neighbor Project by PTTEP S1 Project

Executive and staff from PTTEP S1 Project together with contractors and Wat Kok Rat School as well as Kok Rat local authority participate in Love Your Neighbor Project to build up the Recycle Bank,  renovate the playground and repaint school fence. This is a volunteering activity involving PTTEP and the local community to improve the quality of life of the people in the community.

PTTEP Marine Conservation Youth Camp No. 4

PTTEP organizes the 4th PTTEP Marine Conservation Youth Camp in cooperation with the Andaman Coastal Research Station for Development, Faculty of Fisheries, Kasetsart University and the Mangrove and Coastal Forest Research and Development Center (Ranong), Department of Marine and Coastal Resources for 73 secondary and high school students from 10 schools in Ranong Province. Youth will learn and recognize the importance of natural resources in their home areas, leading to the natural resources and environment conservation. The learning activities outside the classroom include the study of nature trail in mangrove forest and the marine ecosystem at the Andaman Coastal Research Station for Development.

Emergency Exercise with Lan Krabue Authorities and Communities

PTTEP S1 Project organize a fire drill with local authorities such as Lan Krabue District, Lan Krabue Municipality, Lan Krabue Police Station, Lan Krabue Hospital and communities to test the communication and cooperation during crisis with relevant authorities and communities.

CSR and Stakeholder Management Knowledge Sharing Session

PTTEP by Songkhla Petroleum Supply Base (PSB) organize a knowledge sharing session to provide information about CSR activities and Communication with PTTEP’s Stakeholders for its employees and contractors on 2018 SSHE Day.

Issue and Stakeholder Managementclose | open

PTTEP Concept of Issue and Stakeholder Management

One of key success factors for PTTEP to be a sustainable company is to build and strengthen relationships with stakeholders by mitigating the impact of operations on the community and environment.   PTTEP has therefore developed an Issue and Stakeholder Management System (ISMS); a standardized tool to evaluate social risks for both domestic and international operations. It is a proactive system with the guideline on how to analyze, plan, evaluate and monitor the social Impact. Emphasizing on social risk analysis, ISMS demonstrates on how to mitigate social risks by controlling impact from operation to community, creating or amending existing community development programs as appropriate, and conducting a proper manner of stakeholder engagement.

The ISMS framework covers 4 key processes:

  • Define: Clearly define an objective in relation to internal and external context which may impact the objective
  • Analyze: Identify, evaluate and prioritize social risks and stakeholders in order to prepare an issue and stakeholder management plan 
  • Execute: Implement issue and stakeholder management plan and monitor progress
  • Evaluate: Evaluate the effectiveness and communicate results to stakeholders

ISMS is applied throughout the lifecycle of every project which includes exploration, production and abandonment. Since 2015 PTTEP has deployed ISMS to all operations worldwide to facilitate the process of decision making with regard to social risk and stakeholder issues. To ensure effective deployment, External Relations staff of each operating asset shall conduct ISMS workshop every year to revisit social risk analysis and submit a report.  Furthermore, on a monthly basis, External Relations Officers at each location shall monitor the progress and result of engagement activity and report to Corporate.

A good sample of social risk identification by ISMS involves a concern of local fishermen group who is an opinion leader in the area which might impact PTTEP operations.  Based on the mitigation plan developed under ISMS, PTTEP works with the group to initiate and implement the “Crab Hatchery Learning Center”, a social responsibility project.  At present, this fishermen group becomes our CSR partner in replicating the Learning Center to other locations in PTTEP operating areas.  This project is one of our most successful CSR projects which not only creates economic value for fishermen but also contributes to environmental conservation at the operations area of our Petroleum Supply Base in Songkhla.

To evaluate the success of issue and stakeholders management, PTTEP conducts the stakeholder commitment survey to assess the level of commitment in operating areas.  The survey result is used to

develop an improvement plan to increase the commitment level to the “Support” level.  In 2016 the Company conducts the Stakeholder Commitment Survey at the Petroleum Development Support Base in Songkhla province; S1 Project in Kamphaengphet, Sukhothai and Phitsanulok provinces; and PTTEP1 Project in Suphanburi and Nakornpathom provinces.  In 2018, more surveys are carried out at Sinphuhorm Project in Udonthani and Khon Kaen Province, Zawtika Project in Myanmar and at LKC Free Clinic in Indonesia.

In addition, it is intended that ISMS shall incorporate social risk consideration into the business decision process. Through ISMS, the identification of social impacts shall result in the development of an appropriate mitigation plan and social development plan, which enables PTTEP to act in the best interest for stakeholders and the company as a whole.

Dispute Managementclose | open

Grievance Mechanisms

In verification and validation of our effectiveness, grievance mechanisms are provided for stakeholders to choose at their convenience. At operation sites, stakeholders can send complaints directly to the on-site External Relations staff, Operation staffs or even to PTTEP staff at corporate offices. Currently, there are 2 mechanisms for reporting complaint:

1. SSHE Incident Management System (IMS); a web-based system
Trained on-site staff will collect and log the complaint from the community in the system at the same time this information is also accessible to staff from corporate offices as well.

2. PTTEP website
PTTEP website provides direct and discrete channels for grievance reports under "Contact Us" web page and Hotline number 66 (0) 25374000. This is a centralized management tool to track and follow up with relevant functions to address the issue. Please visit PTTEP Whistleblowing System.

In addition, PTTEP has developed Grievance Handling Guideline to establish a formal process allowing stakeholders to raise complaints regarding impacts from PTTEP activity and ensures that such complaint is addressed and resolved in a timely manner.

Grievance Record Form is used to track the grievance throughout the process whilst Incident Management System or IMS, a Web-based System operated by PTTEP, is used to track the management of grievance handling.

Grievance Handling process

For more information, please visit Grievance Handling Guideline.


PTTEP operations and activities on occasion need to acquire or gain access to public or private land. Often, this land will be occupied or utilized in some manner. As a result, acquiring land or land use rights for a given project may cause physical and/or economic displacement e.g. loss of assets or housing and loss of an income source.

The Company’s prime objective is to acquire land or access to land through voluntary agreement with land owners or users rather than through law enforcement. PTTEP Involuntary Resettlement Guideline has been developed in accordance with IFC Performance Standards as a guideline for the company to implement key activities to minimize impact and maintain relationship with stakeholders. The overview of PTTEP Involuntary Resettlement Process is as shown in the table below.

So far, PTTEP does not have any involuntary resettlement for its operations. However, a system has been set in place to manage and assess effectiveness of the program.

For more information, please visit Involuntary Resettlement Guide and 2018 Sustainability Report